Upload audio call recording (Incoming Webhook)

Background

Upload call recordings to MiiTel, allowing you to manage the call histories made by the phone service on MiiTel Analytics.

Purpose of Uploading Call Recordings:

• If you already have your own PBX and want to manage call results with MiiTel, you can upload recordings from MiiTel.

• Manage call history data.

• Analyze the call histories made by the phone service on MiiTel Analytics.

• Facilitate the creation of KPIs between agents.

• And many more.

With Incoming Webhook, you can easily upload external audio recordings into MiiTel, allowing you to manage the call histories made by the phone service on MiiTel Analytics. To upload audio recordings to MiiTel, you need first to enable the incoming webhook. Please contact the MiiTel CS team if you want to activate the Incoming Webhook.

Audio Channel Types:

• Stereo: stereo recording captures audio through two distinct channels, typically one for the left and one for the right

• Monaural: recording captures all audio signals through a single channel

File Types:

• M4A

• MP3

• WAV

Methods

MiiTel provides 3 methods for uploading call recordings:

1. Upload recording files on MiiTel Analytics.

2. Upload recording files via incoming webhook.

3. Upload recording files in bulk using tools.

Note

• You would need to subscribe to Incoming Webhook. If you want to use this service, please contact us.

• For audio channels, we recommend using stereo because the two-way channel the engine will easier to detect the conversation between agents and customers and more accurate